1) Confirmation requires a completed & signed acceptance, to be faxed back to Visual Jade 011 786 4527 or 086 580 6119 or email

2) All goods hired shall remain the property of Visual Jade or their hire suppliers at all times.

3) The risk of the goods hired passes to the customer once he/she takes possession of it, or it is delivered on site at venue.

4) While Visual Jade will make every effort to ensure that the hired goods are in good condition and correctly countered, the responsibility lies with you the customer to check goods before taking delivery thereof or signing off venue set up.

5) Any goods that are damaged or missing will be charged to the customer at replacement costs. These costs have to be settled within 7 days from invoice or interest charge of 5% per month will be levied on this amount. These outstanding amounts if not settled within 30 days will be handed over for collection and the costs arising thereof will be borne by the customer.

6) Any late payment may affect the availability or hire items. Orders are only confirmed on receipt of a completed & signed agreement and a 50% deposit paid. Telephone confirmations will not be accepted. All items subject to availability, at time of hire, only booked, once deposit payment has been received in our bank account.

7) Final confirmation of hire items must be advised 72 hours before the function. Our invoicing and preparations will be based on this quantity. No reductions in quantities will be accepted after 72 hours.

8) A refundable deposit is required on all hired goods. This covers any loss, breakage or damaged to any hire item, caused by whatsoever reason, as the hire responsibility of goods passes to the person hiring items. Deposit minimum R500 per order under R1,000.00
Deposit R2,000.00 orders over R1,000.00
Deposit R5,000.00 orders over R5,000.00

9) Any cancellations must be requested in writing. A cancellation fee of minimum 20% is applicable, by management. (Subject to circumstances ).

10) Visual Jade does not accept any responsibilities for any damage, distortion of décor / draping / props that may occur once our set-up crew have left function venue.

11) Visual Jade does not accept any responsibility and liability for damage to property that may occur at a function venue, but every effort will be made that no negligence occurs.

12) Visual Jade does not accept any responsibility for any injuries or fatal accidents that may occur before, during or after installation at the function venue.

13) Please note – If an electrical compliance certificate is required for an installation, an extra charge of R2,000.00 will be levied .

14) An extra charge will be levied on all delivery & collections, subject to time, date, distance & amount of goods hired.

15) Discounts maybe extended only on large group theme hires (10 items & more), subject to availability, season & the discretion of the management, to regular clients only.

Events beyond control: Visual Jade will use its reasonable endeavours to deliver and complete to all items agreed on. Visual Jade will not be responsible for any damages (monetary or otherwise) for occurrence or events which are out of Visual Jade’s control (these include but are not limited to: utility interruptions, equipment failures, natural disasters, acts of God,  human errors and/or unforeseen illnesses), Visual Jade will not be liable (save where gross negligence has occurred). 

Terms - 50% deposit is required on signed confirmation of order. Payment can be made by cash or EFT deposit into Visual Jade account.

The balance payment in full, is required no later than 3 days prior to the function (NO EXCEPTIONS).

BANKING DETAILS Nedbank Norwood Branch 191905 A/c 1919 554 149

Fax proof payment to 011 786 4527 or 086 580 6119 or email

I, the undersigned have read the Terms and Conditions and I agree that the said terms and conditions shall constitute a binding agreement between myself and the company Visual Jade. I hereby acknowledge receipt and liability of all hire items as detailed above.

NOTE All concepts, ideas & decor & visuals are solely the design, intellect & property of Visual Jade.